Due to the accidental disconnection of a telephone land line, and subsequent lengthy telephone conversations with Telstra representatives arranging for its reconnection, a Telstra customer believes they have been scammed by individuals seeking banking and other personal details. During this process a remote computer control program was installed on their computer.
According to the independent IT Consultant contacted to remove this program there has been a consistent pattern, over the last twelve months, of such scamming occurring within a few days of the initial contact with Telstra representatives working in overseas call centres.
The caller introduces himself as a technical service supervisor calling about technical problems with their computer. Unfortunately, in spite of regular public warnings, the customers have believed the scammer’s telephone call relates to their recent problems with their landline and NBN connections and provide the personal information as requested by the supervisor.